We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of pizoom (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pizoom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came from russia quickly in 5 days, but with a jammed delivery service in moscow waited 5 more because they called me 30 minutes before delivery when i was at work, then changing the place of delivery came to me to work before me, then they needed some power of attorney so that another who accepted, In general, the ass, it would be better to throw the mail and everything. The lens came as a whole without jambs and other things, in the kit a cover, a scanty of course, but at least something, and as a gift there was a protective filter, in general not bad. Like someone said, "this is our poltinnik." And i agree with him, the glass can be noisy, maybe somewhere misses, but it's still in the room environment, and its divine blur it gives, what is missing on whale and other optics with their 3.5 and higher. In general, the glass is worth its money, if you want a budget for cool photos and beautifully blurred portraits-take it.
29 May 2019 10:21
Everything is fine, the delivery padal delayed 2 days, it came in 8 days from russia.
24 May 2019 10:39
Ordered 05.05, received from the courier 17.05 All whole, works as it should As a gift plug
24 May 2019 04:13
Excellent store and great product, to recommend
21 May 2019 14:51
Delivery of goods to the kharkov region in 19 days. The store, well done, at my request to pack more reliably, fulfilled the request, packed well. About the product itself, when viewed-made qualitatively, on conscience, nothing lyuftit, in manual mode the focus ring works fine, smoothly. The lens itself is very high-speed, of course at the full opening of 1,8 is very soapy, but at 2,0 and just above everything changes dramatically. The picture is "alive", the colors are pleasant, even without retouching. Dozens of times better than the factory whale. Reliability time will show, push large. I recommend the seller and the product.
20 May 2019 03:06
Thank you very much! The lens fits the description. Everything is just super!
16 May 2019 11:52
Pleased with the lens. Well blurred background. Ordered from the russian federation. Long sent because of the holidays. Came safe and sound. The store put the shoe cover for canon as a gift. Probably, a hint that you need to change the brand))
8 May 2019 11:49
The goods received. Everything corresponds to the description. i recommend the store.
2 Apr 2019 09:46
20 Mar 2019 15:06
9 Mar 2019 00:59
Super fast shipping. Before the republic of komi in five days. The parcel was taken in the mail. I haven't tried it yet.
4 Mar 2019 07:01
Ordered 25.02 came 1.03. Courier company. ideally approached nikon d5300. with the store did not communicate. Packed well. the quality of photos is no worse than the original object. but at times cheaper therefore i advise. for personal use the most.
14 Feb 2019 07:29
More thanks for the lens delivered quickly enough!
5 Feb 2019 05:02
fabulous product.. awesome.
27 Jan 2019 11:32
The lens fully meets the expectation! Pictures are made at home, without supplementing the lighting, but just momentarily, just protest the goods received! With kitov do not compare, the aperture is just top! Delivered to saratov for a week, brought straight home! On the account of the reviews on the focus... Well, here you need skill! In general, well, sooo happy!!!
22 Jan 2019 09:46
The lens in general norms for their money, compared to the whale. At night, the pictures are not bad, even with short exposure-photosensitivity affects, about the effect of bokeh generally silent compared to whale 18-55 it is really a lot :) sometimes even to leave, so that in full growth, so that not so much muddy background was, yes, and pauses as it is a little strange he, and as everything writes yes, Autofocus in the day tupit and often does not fall, (in the evening at all i do not say anything, sadness is straight, (used the help of illumination af on my photo, helps and focal as day, but i understand this function not everyone has (in general for their money chic lens included instruction, lens, back cover, Cover-pancake front lens in carton box., delivery from ru warehouse ~ week
19 Jan 2019 04:03
Amazing lens for the price, the depth of filed is absolutely beautiful! Fits perfectly well on my Nikon D3100 :) highly recommend the store! Will definitely buy again
17 Jan 2019 23:19
Item delivered to penza within 8 days of order. The product corresponds to the declared parameters. After the test, i will add a tip.
8 Jan 2019 07:40
The product is packed perfectly, it took 2 months to tyumen
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Enjoy flexible international shipping services that currently operate in over 200 countries across the world