We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of pizoom (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pizoom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product looks fine and the shipping is very fast.
23 Jun 2019 22:28
It came weeks for 2 to hmao with paid delivery. Such an effect as on the preview of goods you need to be able to achieve, if you just beat in the forehead or ceiling with a software installed, it turns out quite an interesting other effect-the main impulse on the face, but the background turns out in the light.
12 Jun 2019 13:09
Everything is fine. Fast delivery, moderately quality at low price. I recommend
10 Jun 2019 19:56
Quality, of course, so yourself. But for such a price is very worthy!! Yong sat perfectly. Slightly crooked sewn, but not critical. When i saw that he was in the case, in general, was greatly surprised!! He also has silicone inserts made, for better grip with loose. The main thing that performs its function!! To siba got in 1,5 months
8 Jun 2019 04:46
Excellent reflector, suitable for any flash, came quickly!!! Seller advise well done
6 Jun 2019 14:28
For their money, the quality is excellent. It came quickly. Although the track was poorly tracked. For the counting gel strips keeps well. On the flash godox v860ii fits perfectly. Even a little more) As in the work i will add later.
7 May 2019 01:42
Made well. No smell. Frame front metal touch wire. Inside silicone strips and outside a wide elastic band with velcro-does not fly off the flash. Its direct function performs and looks normal.
28 Apr 2019 02:54
It was almost 2 months, but it's okay :)) came softbox intact and unharmed. The quality is all super, to fix well on the flash you need to certainly try, although, probably, depending on what flash)) the light distributes perfectly, for their own money especially. Examples of photos just with flash and flash + softbox attach, i think the difference is obvious :) order is necessary, at least try, understand, you need it or not :))
19 Apr 2019 12:16
Consistent with the description, fit for the lamp. Recommend. Unfortunately long szło to Poland
10 Apr 2019 21:06
Super! So keep, delivery speed less than a month, the goods are normal
28 Mar 2019 04:21
The diffuser came. I would recommend the store. He worked well. Now for this you need a good flash. It was forty days enough to come
14 Mar 2019 07:57
Quality is so-so, for such money is quite!
14 Feb 2019 23:34
Softbox is good, went to ukraine for less than a month. I liked the presence of an additional handbag and a silicone anti-slip camera. Photo pupa-an example without softbox and with it.
14 Feb 2019 07:53
Got in 3 weeks)) have not tried yet, i will add a tip later. And so, in view of the excellent sofbox
12 Feb 2019 06:41
5 Feb 2019 14:23
Quality is good! Walked for a long time, but still came, packed in a cheholchik, nice! The elastic band holds well!
2 Feb 2019 13:26
Pro: 1. Very good built quality. Stitching on the material is also good. 2. Packaging by the store was very good. 3. Very good results for portrait photography.
20 Jan 2019 10:28
It came, everything is clear in the purse, there is no pritenzy to the quality, until i tried it, then i wrote it out on the result, inside there is another fabric strip on velcro for scattering.
11 Jan 2019 05:06
Delivery 2 weeks, with the store did not communicate. She took reviews and was satisfied. With its functions cope with hurray. Came in a special handbag that is very convenient, did not crumple.
3 Jan 2019 01:18
Awesome experience!! Good product with low budget.
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Enjoy flexible international shipping services that currently operate in over 200 countries across the world