We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of pizoom (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pizoom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful product, found that would lower because the price but is great! Ameeei! Arrived two weeks ahead of time.
25 Jun 2019 09:02
All Super, great packaged pack.
24 Jun 2019 20:03
Received my purchase very early, was impressed, all came right and well packed, recommend! Thank you!
24 Jun 2019 03:42
The packaging was very secure, the product is exactly as described, I strongly advise
21 Jun 2019 06:25
Love it. The tripod stand isn’t too sturdy, but all in all. Good for the price.
3 Jun 2019 09:23
It is perfect Came very fast and the best that I was not taxed in two that I bought
22 May 2019 15:38
The light is very light weight and can even be portable! Because it is so thin. The stand it comes with is a little flimsy but it does the job. The light works well, it is not that bright but for the price it does a good job!
22 Apr 2019 04:36
I loved it and you get it in two weeks
19 Apr 2019 14:18
This ring light just came today and I really love it and can’t wait to use it. I’m so excited.
16 Apr 2019 17:59
nice but I love it
5 Apr 2019 17:51
Simply amazing! Love! Much better than expected!
1 Apr 2019 17:21
I love it everything works great & very fast delivery. I have no complaints
31 Mar 2019 10:47
Fast shipping item as described
25 Mar 2019 16:27
It came really fast and i love it
18 Mar 2019 17:06
Product is exactly how displayed. I love this light! Shipping took soooooo long. Overall good product for low price!
18 Mar 2019 15:00
Very good item, perfect quality as well, the pictures look amazing!! The only thing was that I thought it included instructions but it did not so I still haven’t figured out how to connect everything together but other than that, it’s PERFECT and for the price? AMAZING.
12 Mar 2019 09:21
The lamp is of good size, light, the tripod can withstand, but could be better for this price of 19 euros. 3 light modes.
11 Mar 2019 15:56
Perfect. So bright
25 Feb 2019 23:30
It took lot of time to arrive but the product is really good.
18 Feb 2019 14:51
This is a great starter ring light! I just plug the USB into my laptop and it's ready to go. The light is bright white LED, and the light intensity is adjustable by 10 steps from dimmest to brightest. I love that it came packed so carefully, and appreciate the added tripod and phone clamp!