We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of pizoom (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pizoom.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came to kazakhstan within a month, the quality is good, the goods are satisfied
13 Jun 2019 15:15
Same as in the description
6 May 2019 09:41
Great quality for it's price, very satisfied! Thank you!
13 Apr 2019 01:01
In canada came very quickly, the goods are quality, everyone is happy :)
9 Apr 2019 13:14
Octabox godox 95 cm. In the kit there is a cover. The product corresponds to the description.
7 Apr 2019 14:09
Came surprisingly fast (2 weeks) - packaged in a cardboard box - everything ok!
5 Apr 2019 07:14
Great oktoboks. Everything is done qualitatively, there is no feeling that it will fall apart after several uses.
1 Apr 2019 08:02
All as in the picture. Cover, umbrella type design. Going pretty fast. If there is no fastening under the umbrella and flash-it needs to be purchased. Immediately think about how to twist it under the tilt, as for this the design turns out complex or you need a rack to hold an assistant. In general, the goods are norms) everyone is happy. Promised to deliver 3-8 numbers, but brought even before the 1st number))) very happy and thank you very much!
30 Mar 2019 05:34
Everything is fine. My photo studio is almost ready. Installed on 2 racks (2 m) and 1 tripod. Yongnuo flash center (not good), very large. Old mini-flashes-edges (super). Diaphragm f7.1 All perfectly. My photo studio is almost ready. Set on 2 racks (2 m) and 1 tripod. The location is very close to the city center. Old mini-flashes-edges (super). Aperture f7.1
18 Mar 2019 05:51
Delivery to home from the moment of order 8 days. South of russia. More in moscow in the warehouse there was an order. Comfortable, light. Quality material (i compare with chinese nanaims). And the price is pleasant, especially thanks to coupons aliexpress for other orders). Taking into account the discount, the price is just magical.
26 Feb 2019 08:16
Delivered by the courier, i ordered 16.02 26. 02 quality, everything is super) thank you very much.
23 Feb 2019 09:25
Such a fast delivery i never had on ali))) delivery in 4 days, the courier brought home. The goods are super, everything is flawless
19 Feb 2019 01:34
Very speeedy delivery. I'm super happy with the quality of product. I ordered two umbrella strobes for my godox. Thank you. Great job!
12 Feb 2019 01:02
Väga Rahul. Deaf kiiresti kohale (9päeva) JA kvaliteet korralik.
7 Feb 2019 21:22
satici super soft super
1 Feb 2019 13:09
The umbrella funcinoa perfectly. You need a stand like the one on the product image to make it comfortable though i 've tried it too on a bowens-type bracket and can be used although it is more aparatose. I like it very much reflects the flash light.
25 Jan 2019 04:13
Very good quality. The spokes are thick. The material is dense. Stitched exactly. Packaging weak by miracle did not bend.